VNcontact

The SME Contact Centre Solution

Gone are the days when only large businesses were able to have a
workable contact centre.

VNcontact is a multi-faceted, flexible and cost-effective Contact solution
for small and medium businesses and is ideal for any business that needs
to quickly respond to and successfully manage customer enquiries.

Quick and Effective

Through the sophisticated inbound management
facilities your service teams can respond to queries,
from multiple locations, through email, SMS, chat or
telephone enabling effective, direct contact with
your customer base.

Ideal CRM Solution

This solution combines inbound call handling with a
Customer Relationship Management function allowing
you to quickly access customer details at the point of
contact enabling effective responses and servicing.

No Hardware Costs

Due to this hosted nature there is no need for you to
purchase expensive on-premise technology and hiring a
team to implement and maintain it. Furthermore it allows
businesses to build a complete contact centre offering
and unify communications for a low fee, within weeks
rather than months.

Business Benefits

  • Respond to customers queries quickly
    and effectively
  • Handle enquiries through email,
    chat and phone
  • Manage service levels locally
    and globally
  • Reduce overtime costs and
    commuting time with home workers
  • Unify all reporting across sites
  • Scale up or down as your
    business requires
  • Eliminate the need for expensive hardware
  • Seamless integration with
    Salesforce and Netsuite

VNcontact tailored packages

Voicenet Solutions offers 4 different VNcontact service
packages designed to fit with your business needs.

A (Agent)
This entry-level product
empowers agents to manage
inbound telephony and email
contacts through a sophisticated
business grade hosted solution.
AS (Agent Seat)
This gives the agent the ability
to handle and manage inbound
calling with the added benefit
of Voicenet Solutions award
winning VNconnect service.
AC (Agent CRM)
This solution combines inbound
call handling with a CRM
function that allows for the
documentation and archiving
of customer details accessible
by agents when dealing with
customers in the future.
ACS (Agent CRM Seat)
VNcontact ACS delivers an agent
a full contact centre and CRM
solution with Voicenet Solutions’
award winning hosted telephony
service - VNconnect.

Download full details of VNcontact here

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DMSL, The business telecoms experts

If you would like to know more contact us on 0844 561 6653 or click here and we will contact you