Personal Phone Manager (PPM)
Voicenet Solutions PPM is a web-browser-based application that allows the user to
manage calls from your PC through an easy-to-use web browser interface. If the user
is using the PPM on a PC that is connected to Voicenet Solutions platform, he can
use point-and-click capabilities to control and manage calls.
PPM Call Control Functionality
The PPM Call Control window provides information about the line on the user’s phone
and calls in progress as well as providing basic call control functionality.
Line Information - This line of text displays the 10-digit
number line currently is use under the time and date. It also has the Help link.
Call Progress Display - When making or handling a call,
this display shows progress messages related to the call.
Dial Keypad - A standard telephone dial that can be used
for dialling telephone number by clicking on the keypad buttons
Call Control Buttons - These buttons allow you to perform
call control functions from the PPM including hanging up a call (Release), placing
a call on Hold or Park or sending the call to another user (Transfer). You can also
activate and deactivate the Do Not Disturb (Dnd) feature.
Also provided is a text box that you can use for typing in telephone numbers for
transfers.
Speed Dials List - If you have speed dial numbers on your
telephone, they will appear in the Speed Dials area and can by used by clicking
on them.
The following call control functionality
is available:
- Making a call
- Transferring a call
- Hanging up a call
- Putting a call on Hold
- Parking a call
- Picking up a parked call
- Picking up a Multi-line parked call
- Using Do Not Disturb
- Using Speed Dials
- Picking up a parked call
- Picking up a Multi-line parked call
- Using Do Not Disturb
- Using Speed Dials
PPM Call Management Functionality
Top ^
The PPM provides several tools for managing calls. They include:
The PPM Call Control window provides information about the line on the user’s phone
and calls in progress as well as providing basic call control functionality.
Line Information - This line of text displays the 10-digit
number line currently is use under the time and date. It also has the Help link.
Call Progress Display - When making or handling a call,
this display shows progress messages related to the call.
Dial Keypad - A standard telephone dial that can be used
for dialling telephone number by clicking on the keypad buttons
Call Control Buttons - These buttons allow you to perform
call control functions from the PPM including hanging up a call (Release), placing
a call on Hold or Park or sending the call to another user (Transfer). You can also
activate and deactivate the Do Not Disturb (Dnd) feature.
Also provided is a text box that you can use for typing in telephone numbers for
transfers.
Speed Dials List - If you have speed dial numbers on your
telephone, they will appear in the Speed Dials area and can by used by clicking
on them.
PPM Directories
Top ^
Voicenet Solutions PPM provides two directories “types” - Corporate and Personal. The corporate
directory provides a listing for everyone in the company while the personal directory is where
the user keeps all his personally important telephone numbers.
Sorting the Directory - both directories allow users to sort using the column headings. In the
corporate directory these are last name, first name, title and extension while in the personal
directory these are last name, first name and company.
Screening Calls - both directories also allow users to screen calls - apply call handling rules for
a specific caller - with a few simple clicks of your mouse.