Console Assistant with hosted VoIP makes managing
a large number of calls on your VoIP business phone
A company receptionist, for example, can use Console
Assistant to answer and transfer calls to the extension
listed in the directory, via their PC. Business calls can
also be placed on hold or camped on an extension. The
receptionist can also retrieve and manage voicemail for
the main company number.
Console Assistant provides a variety of information about
the business calls being handled.
The information collected by various Console Assistant
components is organised into categories that are marked
Console Assistant and Displays
Console Assistant provides a variety of information
about the calls being handled. The information collected
by various Console Assistant components and is
organised into categories that are marked by tabs. The
Console Assistant components and the information each
Call Information - displayed by Console Assistant as a
list of calls that are or on hold at the Console Assistant
phone. Above and below the list are buttons for
handling the calls.
Call Log Tab - Incoming and outgoing calls are logged
automatically by Console Assistant when it is active.
The information displayed in the Call Log includes the
direction of the call (In or Out), the phone number of
the called or calling party (if available), the name of the
called or calling party (if available), date and time of the
call, and the duration of the call.
Options Tab - allows the user to set operational
parameters for Console Assistant as well as changing
which functions display confirmation dialog boxes.
Directory Tab - displays all of the phones in the
Corporate Directory and is automatically populated
when Console Assistant starts. The list is defined by
Voicenet Solutions Administrator and cannot be
modified from the Console Assistant application. The
user may handle calls using the list, just the same as
using the Phones tab. The user can also add entries
from the Directory Tab to the Phones List. by clicking a
Directory entry and clicking Add.
Phones Tab - accesses the Phones list. This is the
primary screen that is displayed when Console Assistant
starts. It displays extensions that have been added from
the Directory Tab. This list will usually be a subset of the
complete system directory.
Voicemail Tab – presents the Voicemail message
area with control buttons. The user can rearrange the
headings in any order by dragging the heading to a new
location in the header area. Users can group, sort and
search the messages. Users can add and delete icons
and rearrange the order of the icons on the toolbar.
Messages in the Voice Messages Area are displayed as
follows: - Unselected messages appear in black text
against a white background. -
A selected message appears as white text against a black
background. - Unselected urgent messages are shown as
white text against a red background. - A selected urgent
message is shown in black text. The background does