Reception console

Console Assistant with hosted VoIP makes managing a large number of calls on your VoIP business phone system easy.

A company receptionist, for example, can use Console Assistant to answer and transfer calls to the extension listed in the directory, via their PC. Business calls can also be placed on hold or camped on an extension. The receptionist can also retrieve and manage voicemail for the main company number.

Console Assistant provides a variety of information about the business calls being handled.

Reception console

The information collected by various Console Assistant components is organised into categories that are marked by tabs.



Console Assistant and Displays

Console Assistant provides a variety of information about the calls being handled. The information collected by various Console Assistant components and is organised into categories that are marked by tabs. The Console Assistant components and the information each provides are:

Call Information - displayed by Console Assistant as a list of calls that are or on hold at the Console Assistant phone. Above and below the list are buttons for handling the calls.

Call Log Tab - Incoming and outgoing calls are logged automatically by Console Assistant when it is active. The information displayed in the Call Log includes the direction of the call (In or Out), the phone number of the called or calling party (if available), the name of the called or calling party (if available), date and time of the call, and the duration of the call.

Options Tab - allows the user to set operational parameters for Console Assistant as well as changing which functions display confirmation dialog boxes.

Directory Tab - displays all of the phones in the Corporate Directory and is automatically populated when Console Assistant starts. The list is defined by Voicenet Solutions Administrator and cannot be

modified from the Console Assistant application. The user may handle calls using the list, just the same as using the Phones tab. The user can also add entries from the Directory Tab to the Phones List. by clicking a Directory entry and clicking Add.

Phones Tab - accesses the Phones list. This is the primary screen that is displayed when Console Assistant starts. It displays extensions that have been added from the Directory Tab. This list will usually be a subset of the complete system directory.

Voicemail Tab – presents the Voicemail message area with control buttons. The user can rearrange the headings in any order by dragging the heading to a new location in the header area. Users can group, sort and search the messages. Users can add and delete icons and rearrange the order of the icons on the toolbar. Messages in the Voice Messages Area are displayed as follows: - Unselected messages appear in black text against a white background. -

A selected message appears as white text against a black background. - Unselected urgent messages are shown as white text against a red background. - A selected urgent message is shown in black text. The background does not change.


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