Softphones are an ideal option for businesses with many
mobile workers, because it allows travellers to take a
laptop into a hotel room, log onto a Web portal and
make and receive calls across the in-room high- speed
Internet connection - just as if they were at their desk.
Telecommuters can use the phones in a similar manner
using their high-speed connections at home. Softphones is
also an important productivity tool for call center agents.