Broadband for home

Broadband and Fibre Broadband You’ll need a Plusnet or other BT based landline to get Plusnet broadband.

Plusnet landline phone service line rental costs £17.99 a month (Weekends call plan included as standard with broadband packages, Evenings & Weekends included as standard with fibre broadband packages) or £15.49 monthly equivalent if you pay 12 months in advance (Line Only as standard – calls to Plusnet Support and other Plusnet phone customers included).

Broadband speed: We’ll give you the best download speed available (up to 17Mb if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to 17Mb. We’ll provide you with a speed estimate when you check availability of our products.

Broadband with a 12 or 18 month contract: There’s a £25 broadband activation charge, but we’ll give you this free if you add one of our phone packages to your order. We’ll also include a wireless router worth £40 (you’ll just pay £5.99 P&P). If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge.

Fibre broadband speed is described as ‘up to’ because your actual download speeds will vary. We’ll give you the best download speed available on your line up to 76Mb for Unlimited Fibre Extra and up to 38Mb on Unlimited Fibre, and upload speed up to 19.5Mb. This is dependent on your location, phone line, home wiring and time of day. We’ll provide you with a speed estimate when you check availability of our products.

Fibre activation: An engineer visit is required to install Plusnet Fibre. This costs £50 for new customers and £25 for existing customers. However, if you add one of our phone packages to your order or already have our phone service you’ll get activation included.

Fibre broadband 18-month contract: The Plusnet Fibre service is subject to a minimum period of 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge.

Pricing for new customers

The prices set out below apply to new customers only upon initial sign-up only after 6th November 2016 (if you choose to re-contract or upgrade your product following sign-up you will be subject to different pricing). For all other pricing, please see our price guide.

Unlimited Broadband when taken with Plusnet line rental

• With a 12 month contract: If you live in a low cost area it costs £7.01 a month for the first 12 months, £9.99 a month thereafter. If you live outside one of these areas it costs £14.51 a month for the first 12 months, £17.49 a month thereafter.
• With a 18 month contract: If you live in a low cost area it costs £4.51 a month for the first 18 months, £9.99 a month thereafter. If you live outside one of these areas it costs £12.01 a month for the first 18 months and £17.49 thereafter.Unlimited Broadband when taken without Plusnet line rental
  • • • With a 12 month contract: If you live in a low cost area it costs £13.49 a month. If you live outside one of these areas it costs £20.99 a month.

  Unlimited Fibre Broadband when taken with Plusnet line rental

  • • • With an 18 month contract: If you live in a low cost area it costs £9.51 a month for the first 18 months, £14.99 a month thereafter. If you live outside one of these areas it costs £17.01 a month for the first 18 months, £22.49 a month thereafter.

  Unlimited Fibre Broadband when taken without Plusnet line rental

  • • • With an 18 month contract: If you live in a low cost area it costs £17.49 a month. If you live outside one of these areas it costs £24.99 a month.

  Unlimited Fibre Extra Broadband when taken with Plusnet line rental

  • • • With an 18 month contract: If you live in a low cost area it costs £14.51 a month for the first 18 months, £19.99 a month thereafter. If you live outside one of these areas it costs £22.01 a month for the first 18 months, £27.49 a month thereafter.

  Unlimited Fibre Extra Broadband when taken without Plusnet line rental

  • • • With an 18 month contract: If you live in a low cost area it costs £22.49 a month. If you live outside one of these areas it costs £29.99 a month.