Gamma Hosted Voice options

Gamma is a leading provider of Unified Communications.

Gamma’s combination of network investment, a digital-first approach and in-house development skills has enabled them to develop a comprehensive portfolio of communications services. Gamma pride themselves on offering flexible solutions, expertise, delivering connected communications and providing end-to-end control.

 

  • Gamma Horizon
  • Gamma Contact Centre
  • Gamma PhoneLine+

Horizon is a fully-featured virtual business phone service hosted in the cloud

Horizon is a complete hosted communications service that provides businesses with an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. Horizon takes the burden away from your IT team. Local administrators manage and configure the system according to your organisation’s needs. Employees can then manage their calls easily and effectively, thereby maximising individual productivity.

Gamma Horizon offers a complete cloud communications system for your business, which easily gives control of your fixed and mobile telephony. With 2,000 mobile and 2,000 landline minutes per month, per seat, you’ll maximise your savings too. You’ll have a top class call centre.

Ideal for home and flexible working – Perfect for homeworkers or staff on the move that need to work productively whilst out of the office. Horizon makes flexible working a reality.

Get new features immediately – Horizon already has a host of great features and provides a business route towards true call center unified communications. You get new features, upgrades and optional integrations with third-party applications as soon as they are developed and released.

Save money, work smarter – Save money and improve interoperability between your mobiles and your fixed telephones with extremely competitive on-net rates over our business grade network data centre.

One supplier makes your life easier – We provide everything from handsets to core network access, onsite installation, training and user guides, saving you time and hassle.

Multi-site deployment – only one system to buy – Connect multiple sites easily and cost-effectively with one system. Transfer calls to different locations seamlessly and integrate with your company CRM and corporate directory.

Flexibility with phone numbers – you’re in control with an extensive range of call handling and management features via the web

Features you can easily control – if a destination is unreachable, calls are automatically forwarded to a pre-configured alternative device

‘One number anywhere’ – callers dial one number to reach your desk phone and mobile phone; ongoing calls can be moved without hanging up and a single voicemail box can be accessed from any device

An on-demand service with no hidden costs – you only pay for what you need on a simple per seat basis – as you are not buying a PBX there is no major hardware investment or financing

Premium handsets plus desktop and mobile clients

 

Introducing Horizon Collaborate

Providing a rich, collaborative experience that is built on the award winning Horizon Hosted PBX. Quite simply, Horizon Collaborate is designed to improve productivity and increase collaborative team working – and it does just that.

Don’t just communicate Collaborate

Video Calling – Create a stronger collaborative experience using visual communication from mobile or desktop app.

Instant Conferencing – Quick and easy multi-party collaboration using My Room, a personal and fully managed conferencing space for voice, video and sharing.

Attract the Next Generation – With millennials set to be the biggest generation in the workforce, providing the right technology that caters for the way they work is essential. Millennials expect technology to be fast, accessible and on-demand.

Reduce Cost and Complexity – Through features such as Presence, Video Call and Collaboration, conversations are on topic and as efficient as possible. Employees can work flexibly through hot-desking, home working or on the move.

Instant Messaging – Collaborate quicker, smarter and instantly. Horizon Collaborate’s online chat between users seamlessly speeds up productivity.

Improve Employee Experience – Employee engagement and satisfaction are vital parts of the employee experience and have a proven knock-on effect to the customer. Horizon Collaborate allows easy, mobile, multi channel communication to empower your employees.

Presence – Horizon Collaborate shows an always-on personal status that helps define the best way to communicate with colleagues.

Boost Business Agility – By providing enhanced communication tools that permit users to find the right person and work wherever they are, businesses can improve decision making, customer interaction and overall efficiency.

Collaborate Laptop

Horizon Contact is an integrated business communication and customer contact solution that simplifies multi-channel customer interaction. Perfect for organisations who want to make it easier for customers to engage with them.

Unlike most Contact Centre solutions, Horizon Contact provides a simple, self-service feature set, for small to medium businesses, at a price point they can afford.

Cloud-based Contact Centre solution
Designed specifically to work in conjunction with Horizon and Collaborate, Contact provides a unified experience and shared feature set for front and back office contact centre agents. Users exist within the Horizon platform and can be easily enabled as Horizon Contact agents within the Horizon portal.

Improved Customer Service – getting it right first time

First class customer communication
Horizon Contact provides a consistent quality Omnichannel solution. The interface gives agents a master view of customer communication across all channels, so they can ensure a seamless experience. Horizon Contact supports inbound and outbound voice channels, web chat and email.

Extensive Management Reporting
Horizon Contact comes complete with a comprehensive reporting tool that enables multiple reports to be created across all channels which can viewed within the Horizon Contact portal. Reports can also be scheduled and delivered to managers as and when they need them.

Transforming Customer Relationships
The shared phonebook and presence information between agents and back office staff, allows agents to transfer calls with full consult functionality. All interaction history is stored within the included CRM and available to the agent when connected to a recognised customer.

Next level data
With easy to create complex interaction flows, dynamic skills-based routing and IVR self-service options, Horizon Contact allows you to connect your customers to the most appropriate person faster, improving first contact resolution and delivering an enhanced level of customer care.

CRM integration
Horizon Contact’s integrated CRM solution allows you to record customer interactions by channel and combine this data with all associated outcomes within a single consolidated database.

Enterprise-grade architecture
It’s never been so important to communicate with customers digitally, without interruption, Gamma has built an architecture that will deliver a min 99.99% uptime SLA. Built across four data centres, the distributed architecture means loss of any single site won’t impact the ability to service customers.

Access anytime, anywhere
Horizon Contact is cloud-based, agents can log into any device and work anytime, anywhere. Compatible with all Gamma handsets, agents can also work with just a laptop and a headset, as Horizon Contact uses WebRTC to deliver the same experience wherever your teams have internet access.

Quick, secure and scalable deployment
With Horizon Contact, there are no financing costs, no major hardware to purchase and no software to roll out. Horizon Contact is scalable from 2 – 500 seats, licences can be added at any time as and when your business grows and are available on 30-day contracts for managing peak demand.

Small businesses depend on their phone number. It’s known to existing customers and widely advertised to attract new ones.

PhoneLine+ has been specifically designed to replace your traditional landline service using VoIP technology to deliver voice calls over the broadband network, all at a highly competitive price – available now at a Special Introductory Price (See below).

PhoneLine+ can be accessed on a choice of devices including computers, tablets, smartphones and IP handsets, or via an adaptor for your current phone, so there is no need to invest in new equipment unless you want to.

It supports all the key features expected of a traditional telephone system including voicemail, call divert and call hold, as well as other features designed to make your life easier.

As well as future-proofing your business, you’ll be able to:

  • improve customer experience and retention
  • keep your existing landline phone number
  • use your choice of devices and add the app on to your smartphone so you can take and make calls using your office number
  • access your PhoneLine+ account on your computer and use the analytics to see how calls are managed and returned
  • set messages for your Voicemail and Out of Hours to better manage customer expectations
  • add a second number and have calls announced so they can be answered appropriately

 

Why do you need it?
The PSTN network is being turned off, so to keep your phone and your number working you need to move to the new IP network. Using IP, voice calls are delivered using the same infrastructure as data, using VoIP technology. If you already have a broadband service then it is likely that it will be able to support PhoneLine+, keeping disruption to a minimum.

£9.00 per month

  • Includes Calls to UK landline and mobile numbers
  • Includes International calls to landlines in USA, Canada, Australia, New Zealand and Eire

Minimum contract 24 months. Price per seat. Choice of IP handset devices available – prices on request.

Everything you need to know about Gamma PhoneLine+

No more running
Make and receive calls from where you are rather than where the phone is ringing. PhoneLine+ can be loaded on the device or devices of your choice. If you are logged in on that device, then it will ring when a call comes in.

Easy to use
The user interface is designed to be intuitive and familiar in its choice of icons, and the main functions are on the front page. Plus, there are ‘How to’ guides available online that can be accessed from within PhoneLine+.

Key features
PhoneLine+ offers all the key features of a traditional telephone line including:

  • Voicemail
  • Contact Directory
  • Call Divert & Call Hold
  • Call Transfer & Call Forwarding
  • Number Withholding

Information at your fingertips
Store your business essential numbers in one place using the Contacts function. Synchronise your contacts from your mobile phone, choose to keep them private or share contacts with your colleagues so you all have customer numbers at your fingertips.

Analytics reporting
Use the built-in reporting to see your call patterns and usage trends, check that calls are being answered in your absence, and monitor progress against your goals which could include optimising your availability. Reports can be filtered by time period, users and numbers.

Manage more numbers
You can have more than one phone number per subscriber, so you can choose to use dedicated numbers for different functions. This means that you can anticipate the reason for the call and answer accordingly, giving a big company impression.

With Gamma PhoneLine+ you’ll always be there for your customers –
anywhere, any time and on your choice of device

If you would like to know more call 0800 755 5000 or click here and we'll contact you