Hosted VoIP Telephony

The latest in office phone technology combines voice and data to reduce rentals and save 40% on phone calls.It offers all the latest VoIP call features, plus the added benefit of free calls between cloud VoIP users.

Just a few of the many benefits of hosted VoIP to your business:

  • Lower call costs with centralised cost control and management
  • Network multiple offices and employees with excellent call quality VoIP conference
  • Keep existing business phone numbers – all existing office phone numbers can be ported
  • Improve your team’s flexibility
  • Replace ageing PBX and do away with support contracts

Whether you’re a small, large or enterprise business, a hosted VoIP solution is for you.

Become a VoIP reseller click here.

  • BT Cloud Voice
  • BT Cloud Voice Express
  • BT OnePhone
  • Gamma Horizon
  • Gamma Contact Centre
  • Gamma PhoneLine+

Upgrade your phone system and take advantage of these great offers

  1. 1. Free Polycom phones

The advanced Polycom VVX-450 with colour display is Free on 5 year contracts – you’ll get a free phone for every seat installed. On 3 year contracts you will get the phones for half price!

  1. 2. Free Connection

Take advantage of our offers and save the normal £100 connection charge.

Feature-rich, cloud-based phone system with the flexibility to meet the demands of the modern business all whilst only requiring an internet connection

For the company looking for all the features of a full blown on-premises system, but without the costs, maintenance, and location headaches of hosting it yourself, BT Cloud Voice is just the ticket.
As it’s a cloud-based hosted phone system, your people can use all of the office features from wherever they can get on the internet, whether they’re in the office or not. Business VoIP maintenance and upgrades are automatic, without the need for any costly and disruptive on-site visits.

 




  • A long-term flexible solution that adapts to your business needs
  • Manage business calls quickly and easily
  • Work better as single user and with colleagues
  • Save money on set-up, maintenance & calls
  • Have the reassurance that BT will support you and provide everything you need

BT Cloud Voice – User Feature Packs

There are three User Feature Packs to choose from, available on 12- to 60-month contracts. You can choose different packs for each BT Cloud Voice user, depending on which call management features they need. In the table below, we’ve highlighted the key features that are available with each User Feature Pack.

 

Basic Connect Collaborate
Online portal
Automatic call routing
Call forward
Call transfer
3-way calling
Hunt group
Call Director
Voicemail to email
UC Business Optional
UC Team
Hot desking Optional Optional
CRM Integrator Optional Optional
Receptionist Console Optional Optional
Busy Lamp Field Optional Optional
Call recording Optional Optional
Geographic numbers Optional Optional Optional
Cost per month (from)

£6.00

£8.25

£12.75

BT Cloud Voice Call Recording options

BT has launched improved call recording storage options for Cloud Voice customers. Any customer wanting to record calls can take these new options when they buy Cloud Voice, or can add them later in-life. There are four options which have the same features as the existing call recording product, but offer longer storage durations and no cap on how many recordings can be stored.

Call recording options with unlimited storage (price per month)

up to 7 years £7.00
up to 5 years £5.00

up to 3 years £3.50
up to 1 year £2.00

Customers can decide to record all calls, or just specific ones, and choose how calls are recorded. Recordings can also be started, paused and resumed from the BT Cloud Voice Portal and BT Communicator App.

The price for broadband, line rental, call plans and call charges will be increased each March from 2022 by the Consumer Price Index (CPI) rate of inflation published by the Office for National Statistics in January of that year, plus 3.9%. Other prices, content and terms may also change during your contract.

Fibre Broadband + Digital Phone Line + 5G SIM
Total savings £468

Whatever your business, get things moving with the combined power of fibre, unlimited mobile and a digital phone line you can answer from anywhere. It’s the most secure, most reliable and fastest business broadband range ever. And it’s also better value that ever.

Choose a Fibre and Digital Phone Line bundle, and you can add an unlimited 5G SIM to save an amazing £468!

The digital phone line that goes where you go.
Cloud Voice Express – BT’s latest digital phone line – lets you make and take calls on your business number from your smartphone. Download the mobile app and you can stay in touch and in control wherever you go. Simple to buy, simple to set up and simple to use, Cloud Voice Express digital phone lines are simply brilliant for your business – now and in future. Discover the difference today.




The digital phone line built for business

Work on the go with the app
With the Cloud Voice Express app, you can cleverly manage calls wherever work takes you. And get voicemail messages converted to text.

Keep the same number for life
Keep using your business number with your digital phone line. No matter where you move, you won’t lose the number – or your business identity.

Say goodbye to nuisance calls
Call Filter automatically blocks calls from BT’s blacklist of certified nuisance numbers to stop unwanted calls from reaching you.

BT’s best broadband connection together with the latest digital phone line, at one low, fixed price

BT Halo for Business – Superfast Essential & Digital Phone Line

BT Halo for Business – BT Halo for Business 1 – Fibre & Digital Phone Line

Normal monthly cost £34.95 £44.95
Offer Price

£27.95

£35.45

Total saving £168 £228
Contract length 24 months 24 months
Mbps download speed 72 – 73 72 – 73
Mbps upload speed 18 – 19 18 – 19
Call minutes Pay as you go included. Or add Unlimited UK calls for £10/pm Pay as you go included. Or add Unlimited UK calls for £10/pm
Add unlimited 5G SIM £15/pm (Normally £25/pm) £15/pm (Normally £25/pm)

Superfast Essential & Digital Phone Line

Features included as standard:

  • Digital phone line
  • Fixed price guarantee
  • Keep the same number for life
  • Make/receive calls on mobile app
  • Call Filter blocks nuisance calls
  • Unlimited data
  • Guest Wi-Fi

BT Halo for Business 1 – Fibre & Digital Phone Line

Features included as standard:

  • Digital phone line
  • Fixed price guarantee
  • 1 free Static IP
  • Keep the same number for life
  • Make/receive calls on mobile app
  • Call Filter blocks nuisance calls
  • Unlimited data
  • BT Device Protection by Symantec
  • 4G Assure
  • Enhanced IT Support
  • Always connected guarantee
  • Guest Wi-Fi

Lots of benefits for business – including guarantees

Fixed price guarantee
Your price won’t go up for the length of your Fibre & Digital phone line contract. So you get complete peace of mind. And no nasty surprises.

Always connected guarantee
Choose 4G Assure and your broadband automatically switches to 4G if you lose connection. If 4G Assure ever fails, we’ll give you money back.

Service promise
One number for a UK based customer team dedicated to helping you. The line’s open 24/7 and we won’t bounce you around internal teams.

Optional extras

Unlimited call plan
For peace of mind you can add unlimited calls to your bundle for just £10 a month (+ VAT). So you can make as many calls as you like from your digital phone line to UK landlines and mobiles.

Additional digital phone user packs
Your Fibre & Digital Phone Line bundle includes one Cloud Voice Express user pack as standard. You can choose up to 3 additional user packs, giving you 3 more handsets and 3 more digital phone numbers, all managed and configurable via your online portal. (You can have a maximum of 3 additional user packs or handsets in total).

Additional digital phone handsets
Your Fibre & Digital Phone Line bundle includes one Cloud Voice Express base station and handset as standard. You can choose up to 3 additional handsets which you can connect to your base station – giving you up to 4 handsets using one digital phone number. (You can have a maximum of 3 additional user packs or handsets in total).

Things you need to know. By signing up to the bundle service, existing BT PSTN services will terminate. Once terminated, BT may not be able to re-instate the PSTN service on the same commercial terms as previous. Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times. At the end of the new 24 month contract, rental charges will revert to standard pricing. Top speeds may vary due to distance from exchange and other factors.

BT One Phone is a BT business package that brings together your desk phones, mobile phones, and phone line system into a single VoIP provider system service so all of your calls and voicemail go to just one mobile VoIP device – one of the leading unified communication solutions.

There are two members of the BT One Phone family: BT One Phone Office and BT One Phone Professional.

BT One Phone Office replaces your office phone system with a Cloud-based one – creating communications solutions whilst maintaining the call centre and centre solutions software code of practice. A dedicated private mobile network, installed in your office, gives guaranteed mobile UK call coverage and call forward capacity – so you can use your mobiles without fear of losing signal with a phone line, and with guaranteed call quality as your branch offices communicates with clients and customers. And as you move away from the office, calls are transferred seamlessly to the hosted business BT Mobile network. Thanks to VoIP solutions, your people will have access to all the call management features they expect from their desk phones, through their mobiles.

BT One Phone Professional uses the BT One Phone Cloud-based VoIP phone system to give your mobile workers the same access to call management features that they rely on in the office, no matter where they are in the UK. (This does not replace your office phone or telephone system).

Horizon is a fully-featured virtual business phone service hosted in the cloud

Horizon is a complete hosted communications service that provides businesses with an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. Horizon takes the burden away from your IT team. Local administrators manage and configure the system according to your organisation’s needs. Employees can then manage their calls easily and effectively, thereby maximising individual productivity.

Gamma Horizon offers a complete cloud communications system for your business, which easily gives control of your fixed and mobile telephony. With 2,000 mobile and 2,000 landline minutes per month, per seat, you’ll maximise your savings too. You’ll have a top class call centre.

Ideal for home and flexible working – Perfect for homeworkers or staff on the move that need to work productively whilst out of the office. Horizon makes flexible working a reality.

Get new features immediately – Horizon already has a host of great features and provides a business route towards true call center unified communications. You get new features, upgrades and optional integrations with third-party applications as soon as they are developed and released.

Save money, work smarter – Save money and improve interoperability between your mobiles and your fixed telephones with extremely competitive on-net rates over our business grade network data centre.

One supplier makes your life easier – We provide everything from handsets to core network access, onsite installation, training and user guides, saving you time and hassle.

Multi-site deployment – only one system to buy – Connect multiple sites easily and cost-effectively with one system. Transfer calls to different locations seamlessly and integrate with your company CRM and corporate directory.

Flexibility with phone numbers – you’re in control with an extensive range of call handling and management features via the web

Features you can easily control – if a destination is unreachable, calls are automatically forwarded to a pre-configured alternative device

‘One number anywhere’ – callers dial one number to reach your desk phone and mobile phone; ongoing calls can be moved without hanging up and a single voicemail box can be accessed from any device

An on-demand service with no hidden costs – you only pay for what you need on a simple per seat basis – as you are not buying a PBX there is no major hardware investment or financing

Premium handsets plus desktop and mobile clients

 

Introducing Horizon Collaborate

Providing a rich, collaborative experience that is built on the award winning Horizon Hosted PBX. Quite simply, Horizon Collaborate is designed to improve productivity and increase collaborative team working – and it does just that.




Don’t just communicate Collaborate

Video Calling – Create a stronger collaborative experience using visual communication from mobile or desktop app.

Instant Conferencing – Quick and easy multi-party collaboration using My Room, a personal and fully managed conferencing space for voice, video and sharing.

Attract the Next Generation – With millennials set to be the biggest generation in the workforce, providing the right technology that caters for the way they work is essential. Millennials expect technology to be fast, accessible and on-demand.

Reduce Cost and Complexity – Through features such as Presence, Video Call and Collaboration, conversations are on topic and as efficient as possible. Employees can work flexibly through hot-desking, home working or on the move.

Instant Messaging – Collaborate quicker, smarter and instantly. Horizon Collaborate’s online chat between users seamlessly speeds up productivity.

Improve Employee Experience – Employee engagement and satisfaction are vital parts of the employee experience and have a proven knock-on effect to the customer. Horizon Collaborate allows easy, mobile, multi channel communication to empower your employees.

Presence – Horizon Collaborate shows an always-on personal status that helps define the best way to communicate with colleagues.

Boost Business Agility – By providing enhanced communication tools that permit users to find the right person and work wherever they are, businesses can improve decision making, customer interaction and overall efficiency.

Collaborate Laptop

Horizon Contact is an integrated business communication and customer contact solution that simplifies multi-channel customer interaction. Perfect for organisations who want to make it easier for customers to engage with them.

Unlike most Contact Centre solutions, Horizon Contact provides a simple, self-service feature set, for small to medium businesses, at a price point they can afford.

Cloud-based Contact Centre solution
Designed specifically to work in conjunction with Horizon and Collaborate, Contact provides a unified experience and shared feature set for front and back office contact centre agents. Users exist within the Horizon platform and can be easily enabled as Horizon Contact agents within the Horizon portal.




Improved Customer Service – getting it right first time

First class customer communication
Horizon Contact provides a consistent quality Omnichannel solution. The interface gives agents a master view of customer communication across all channels, so they can ensure a seamless experience. Horizon Contact supports inbound and outbound voice channels, web chat and email.

Extensive Management Reporting
Horizon Contact comes complete with a comprehensive reporting tool that enables multiple reports to be created across all channels which can viewed within the Horizon Contact portal. Reports can also be scheduled and delivered to managers as and when they need them.

Transforming Customer Relationships
The shared phonebook and presence information between agents and back office staff, allows agents to transfer calls with full consult functionality. All interaction history is stored within the included CRM and available to the agent when connected to a recognised customer.

Next level data
With easy to create complex interaction flows, dynamic skills-based routing and IVR self-service options, Horizon Contact allows you to connect your customers to the most appropriate person faster, improving first contact resolution and delivering an enhanced level of customer care.

CRM integration
Horizon Contact’s integrated CRM solution allows you to record customer interactions by channel and combine this data with all associated outcomes within a single consolidated database.

Enterprise-grade architecture
It’s never been so important to communicate with customers digitally, without interruption, Gamma has built an architecture that will deliver a min 99.99% uptime SLA. Built across four data centres, the distributed architecture means loss of any single site won’t impact the ability to service customers.

Access anytime, anywhere
Horizon Contact is cloud-based, agents can log into any device and work anytime, anywhere. Compatible with all Gamma handsets, agents can also work with just a laptop and a headset, as Horizon Contact uses WebRTC to deliver the same experience wherever your teams have internet access.

Quick, secure and scalable deployment
With Horizon Contact, there are no financing costs, no major hardware to purchase and no software to roll out. Horizon Contact is scalable from 2 – 500 seats, licences can be added at any time as and when your business grows and are available on 30-day contracts for managing peak demand.

Small businesses depend on their phone number. It’s known to existing customers and widely advertised to attract new ones.

PhoneLine+ has been specifically designed to replace your traditional landline service using VoIP technology to deliver voice calls over the broadband network, all at a highly competitive price – available now at a Special Introductory Price (See below).

PhoneLine+ can be accessed on a choice of devices including computers, tablets, smartphones and IP handsets, or via an adaptor for your current phone, so there is no need to invest in new equipment unless you want to.

It supports all the key features expected of a traditional telephone system including voicemail, call divert and call hold, as well as other features designed to make your life easier.

As well as future-proofing your business, you’ll be able to:

  • improve customer experience and retention
  • keep your existing landline phone number
  • use your choice of devices and add the app on to your smartphone so you can take and make calls using your office number
  • access your PhoneLine+ account on your computer and use the analytics to see how calls are managed and returned
  • set messages for your Voicemail and Out of Hours to better manage customer expectations
  • add a second number and have calls announced so they can be answered appropriately

 

Why do you need it?
The PSTN network is being turned off, so to keep your phone and your number working you need to move to the new IP network. Using IP, voice calls are delivered using the same infrastructure as data, using VoIP technology. If you already have a broadband service then it is likely that it will be able to support PhoneLine+, keeping disruption to a minimum.

£9.00 per month

  • Includes Calls to UK landline and mobile numbers
  • Includes International calls to landlines in USA, Canada, Australia, New Zealand and Eire

Minimum contract 24 months. Price per seat. Choice of IP handset devices available – prices on request.

Everything you need to know about Gamma PhoneLine+

No more running
Make and receive calls from where you are rather than where the phone is ringing. PhoneLine+ can be loaded on the device or devices of your choice. If you are logged in on that device, then it will ring when a call comes in.

Easy to use
The user interface is designed to be intuitive and familiar in its choice of icons, and the main functions are on the front page. Plus, there are ‘How to’ guides available online that can be accessed from within PhoneLine+.

Key features
PhoneLine+ offers all the key features of a traditional telephone line including:

  • Voicemail
  • Contact Directory
  • Call Divert & Call Hold
  • Call Transfer & Call Forwarding
  • Number Withholding

If you would like to know more call 0800 755 5000 or click here and we'll contact you