How do I use Call Recording on BT Cloud Voice?

You can record calls and store them for up to 30 days.

Both users and administrators can:

  • Access the Call Recording dashboard for a summary of recorded calls and data such as ‘Calls By Category’, ‘Frequent Callers’, ‘Call By Location’, ‘Agent Summary’,  and so on
  • Monitor and listen in to calls in real time
  • Download call recordings