BT Cloud Voice Call Analytics

BT Cloud Voice Call Analytics provides real-time and historic reporting and trend analysis on all aspects of your business calling. This includes calls made, attempted, received and missed, and provides valuable insight and data to help you manage your business.

 

How do I access the BT Cloud Voice Call Analytics reports and dashboards?

Once you’ve ordered BT Cloud Voice Call Analytics, you can access it at the BT Cloud Voice Call Analytics online portal.

I’ve forgotten my password for BT Cloud Voice Call Analytics

If you forget your password, just use the ‘Can’t access your account?’ link on the log-on page which will take you through the password recovery process.

If you want to change your password to something more memorable, you need to log on, then select the ‘user’ icon and choose ‘change password’. You’ll be asked to enter your old password, your new password and then confirm your new password.

Note: your BT Cloud Voice Call Analytics log-on credentials aren’t the same as those for BT Cloud Voice.

If I have a problem with Cloud Voice Call Analytics, who do I call?

If you’re having a problem with Cloud Voice Call Analytics, you should first check the user guide and help videos on the Cloud Voice Call Analytics portal. You might be able to save yourself some time by solving the problem yourself.

If you do need to contact us, call the Cloud Voice Service Team on 0800 389 0537.

What support and training is available for me to use Call Analytics?

You’ll find a user guide and help videos on the Cloud Voice Call Analytics portal. You can also access them by clicking on “Help” from the home screen once you are logged on. If you’d like to purchase additional training packages, please speak to your BT sales person.