How do I set up and personalise my voice messaging?

Incoming messages

Incoming calls to you divert to voicemail if you’re busy,there’s no answer from your extension or if you’ve set up ‘Call Forwarding No-Answer’ on your system. If you can’t take the call, your caller will hear one of these greetings (which you can customise), depending on the situation:

  • A default system greeting for when you’re busy in which you can record your name
  • A custom busy greeting – a personally recorded busy greeting
  • A default system no-answer greeting in which you can record your name
  • A custom no-answer greeting – a personally recorded no-answer greeting

When the caller is diverted to your mail box they can either leave a message or press ‘0’ to transfer to an attendant (you can choose whatever number you want for this).

The person leaving you a message, which can be up to two minutes in length, can set the message status to urgent and/or confidential. They can review the message and erase it, record it again, or deposit it in your mailbox.


Storing messages

The message is stored as a WAV file which you can set to automatically send to yourself (or whoever you choose) on an email whenever you get a new voice message. You can listen to the WAV files in these email messages using standard PC audio software (you can also save or forward them).

Your mailbox has a maximum of 30 minutes storage time.


Retrieving messages

You’ll know when you’ve got a new message because you’ll hear a broken dial tone (or if you’ve got a snazzy phone, you’ll see a ‘message waiting’ indicator).

You can retrieve voicemail messages using your IP Phone or Toolbar.

If you want to retrieve messages from your IP device, just dial your extension number and follow the prompts.


How do I set up my voicemail?

    1. Login to the BT Cloud Voice portal
    2. Select ‘Employee’ menu
    3. Select ’Features
    4. Select ‘Messaging’
    5. Select ‘Voice Messaging’
    6. Click the ‘Configure’ button
      Screenshot of portal - Setting up voicemail

    8. Check ‘Turn On Voice Messaging
    9. Click ‘Save
      Screenshot of portal - Setting up voicemail
      ‘Send Email Notification to’

      • If you want to be notified by email that you’ve got a new message, check the box and type your email address

      ’Email a copy of the voice message to’

      • If you want a copy of each of your messages sending to another email address, check the box and type the email address

      ‘Transfer on ‘0’ to this phone number’

      • If you want callers to be transferred to a specific telephone number if they press ’0’ to speak to an attendant instead of leaving a voice message, check the box and type in the phone number

      ‘Unified messaging

      • If you want to send all of your messages to an email address without being able to listen to the message from your phone (or the Voice portal), check ‘Email new messages to’  in Unified Messaging and enter your email addressIf you do this, we won’t store your messages anywhere except on your email. They will not appear on your phone.This is useful when you regularly get loads of messages, causing your mailbox to fill up very quickly, or if you’re out of the office most of the time.
        Screenshot of portal - Setting up voicemail